SiPContact

A completely hosted solution, eliminating the need for expensive on-site IVR or dialing equipment.

SIPContact Center is a completely hosted solution; there is no need for expensive on-site IVR or dialing equipment. A call center agent can sign in to the system from any broadband connection anywhere in the world and be immediately available to send or take calls. In House agents need only a USB Headset and a networked computer to be effective and efficient. The need for a desktop handset is eliminated.

Inbound Campaigns

Live call monitoring
Fully customizable IVR Trees for inbound routing
Campaign management tools and reporting
Easy transfer to supervisor or alternate department
Immediate QA grading based on customized evaluation forms
Call recording immediately accessible for QA or trouble resolution. SMS Enabled.
Competitive toll-free rates

Outbound Campaigns

Self-serve campaign management
Load call lists directly to system
Connect answered calls to live agent or play audio message
Interactive prompts from recipient guides call as required
- Example: "Press 2 to be connected now"
Call recording
Competitive long distance rates

The SIPContact Center Solution meets all the demands of todays sophisticated call center operations. Each hosted seat delivers customized reporting, live call monitoring, agent time tracking, campaign management, immediate quality assurance grading and much more without additional fees for every added feature.

Benefits

Fully hosted solution
- Flexibility
- Universally Accessible

Lower Overall Cost of Ownership
- Cost per seat goes down as you grow
- Scalable to thousands of agents

Ease of Integration
- Works with your existing workstations
- Application integration

Comprehensive features
- See SIPContact feature list

Download our SiPContact Data Sheet